A. You're probably having one of the following problems:

• The hair is too short. Hair needs to be at least a quarter of an inch long to wax.
• The wax strip was pulled off too slowly or in the wrong direction. The wax strip was not applied immediately after application. Make sure to rub firmly for 3-4 seconds in the direction of the hair growth.

A. For better wax adhesion, lightly dust the area with talcum powder to absorb any excess oil or moisture on the skin before epilation. GiGi Pre Epilation Powder is resistant to moisture, making skin dry and oil-free and is formulated to calm the senses while reducing redness. Slight irritation is normal after any waxing session, but swollen, discolored or irritated skin could be the result of poor technique. Also, make sure the wax is at the correct temperature - too hot with burn your client, and too cold will cause the muslin strip to rip or not adhere properly to the wax.

A. When pulling off the wax strip, hold the skin taut and pull the wax strip off parallel to the skin. If your client experiences discomfort, apply gentle pressure to the area with your fingertips. Ice also works to decrease sensitivity. You can also use GiGi Bikini Soothing Cream with 2% Lidocaine, a 'numbing' lotion designed specifically for use before and after waxing. Also, skin tends to be more sensitive right before and right after your menstrual cycle, waxing can be more painful. Try to avoid scheduling waxing sessions 3-4 days before and 3-4 days after your period.

A. GiGi Tea Tree Créme Wax is the ideal method of hair removal for clients with sensitive skin or for hair removal in delicate areas. Formulated with the 100% pure tea tree oil, an essential oil comprised of 48 organic compounds with natural astringent properties, GiGi Tea Tree Créme Wax balances and renews skin while removing unwanted hair.

A. Remind your clients to avoid wearing tight clothing over newly waxed areas, to exfoliate the skin 24 to 48 hours after the waxing session to prevent the build up of dead skin cells (which will result in ingrown hairs and not to expose newly waxed areas to the sun for at least 48 hours after treatment. A good sun block is also recommend to protect the skin. Body Drench 'sundown' SPF 30 Spray is formulated with Wheat Germ Oil, renowned for its anti-inflammatory, hydrating and soothing properties.

A. GiGi 'Sure Clean' is a no-rinse formula that is perfect for maintaining your wax warmer as well as most salon surfaces. In addition to wax, this all-purpose cleaner also removes chewing-gum, grease, crayons and lipstick from carpets, floors and upholstery.